Wednesday, August 27, 2003

"Corporate procurement services, how may I direct your call?"

"Yes, Hi, I was asked to participate in a survey about the new procurement application, and I'd like to decline to participate."

"Well, (pause)...Why do you want to do that?"

"Well, I've never actually used the new procurement application, and I think my feedback would be rather irrelevant."

"Everyone's feedback is important."

"Yes, but..."

"It's a very small group that were asked to participate, so we really need everyone's participation."

"I understand, but I've never even seen the new application."

"Besides it's too late to get anyone else. The survey list has already been sent in. That's why you got the email."

"How did I get on that list, exactly?"

"There was a selection process. It's a very short survey, but if you feel that you would rather not participate in evaluating new initiatives, you can talk to your manager about that."

"No, it's not that, I'm happy to participate in this kind of thing, it's just that I really have never even seen the new application at all."

"Well, we need to know why people have chosen not to use it as well, and the survey helps with that too."

"I have nothing to do with procurement, so I'd really have no occasion to choose one way or the other. I don't know the first thing about the procurement process with or without the new application-"

"Procurement is how you get all of your equipment, like your computer, your phone-"

"Yes, I understand that, I'm just not directly involved in it."

"So you're declining to participate."

"Yes...but, I mean...there's no point in my participating in this particular case."

"Well, I'm sorry you think your input is not valued or appreciated."

"That's not...I mean, all I'm saying is that you'd get as much value out of having my next door neighbor participate in the survey as you would from me!"

"Oh, does your neighbor work for Wescott MultiCom too?"

"No, he's a groundskeeper at a Cemetery, actually."

"Well, then, I can't imagine what he would have to contribute..."

"That's exactly my point."

"Okay, I get that you don't want to take the survey. I'm going to put you on the line with my supervisor now..."


" that she can explain to you what you need to do to excuse yourself from the survey, and remove yourself from the list of potential survey participants."

"Well, I don't... - Fine."

"Okay, here she is."

"Good afternoon sir, my name is Portia, and I understand you would prefer not to participate in the quality survey process."

"That's right."

"Might I ask why?"